http://www.udemy.com/desktop-support-specialist-free-training/
If you are looking to get into IT, typically the ‘Help Desk’ is considered a ground level position (although my experience was working as a QC tech for a local PC business). But even then, you have to have some decent knowledge of PCs, networking and customer service to really excel at it. The job isn’t for anyone, and as far as IT is concerned, it is in my opinion, a job that requires you to be half socially adept; half technically adept.
So, where do you get all this magical information? Is this something that is just bestowed upon you after reading a tome of nerd knowledge? Well, kind of…
